Australian Taxation Office

• There is a possibility and a 90% chance of probability that a telephone call to the Australian Taxation Office if put on hold on one business day, will not be answered by a human operator until the next business day. 

• There is a possibility and an extreme probability that the words “Thank you for waiting. Your call has progressed in the queue and will be answered by the next available service representative.” This will be repeated at least 1,000 times before the call becomes live.

• There is a possibility and a probability that those waiting for a live response to an Australian Tax Office call, will turn into Rip van Winkles or Sleeping Beauty Princesses before the call is responded to by a live operator.