Some businesses fall on hard times, with situations beyond their control. When confronted, proprietors need to look at alternative opportunities. The first reaction should not be defeatist. Chin up!

A problem for enterprise in the NT (and elsewhere) is the STICKABILITY of employees, particularly many of the younger set. Workers need to commit to their work, respecting ‘the boss and the business’.

It is important to INVITE CUSTOMER FEEDBACK and their genuine response to service rendered. Seek both compliment and suggestions that might lead to improvement of service delivery.