It is important to INVITE CUSTOMER FEEDBACK and their genuine response to service rendered. Seek both compliment and suggestions that might lead to improvement of service delivery.

BRIEF DAILY SUMMARIES can be useful. Summary might include: *Activity/project; * How did I feel (+’s and -‘s); *What did I learn; * Implications for study/ work (tasks), people (relations) and self.

As business or service providers, consider thanking clients or users for patronising your organisation. Appreciation expressed in this way will travel via grapevine to others. Value your customers.