KEY COMMUNICATION SKILLS – MODEL, PRACTICE AND TEACH

With the emphasis so much oriented toward communication via technology, face-to-face first person skills can be overlooked. They ought to be practiced.

EYE CONTACT

* Look at people. Don’t look over them, under them or around them.
* Engage people individually and collectively through eye contact. Rest on individuals and cover the audience.
* Make your eyes friendly, encouraging and inviting.
* Avoid flat or hostile eyes.
* Eyes are the most important parts of the anatomy when it comes to gesture.

GESTURE

* Compatible with the presenter and magnifying of speech.

* Gesture is a tool that can help emphasise and reinforce points.

* Overdoing gesture can undermine conversation because recipients are studying aspects of body language rather than listening to what is being said.

I recommend personal practive of these attributes and their encouragement by others.

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