* Reflect on personal issues, not on others outside the scope of one’s personal domain. Reflect for self, not on others.

* Look inward and think; don’t look outward to apportion blame onto others.

* Be malleable and persuadable, but don’t be weak-kneed and vacillating.

* Debate issues, not people.

* Consider the message, not the messenger.

* Consider the potential for backlash when constructing emails.

* Make sure that writing is focussed.

* Don’t drink alcohol when working on key issues involving personnel and organisations.

* Work to ensure that the heart and soul of the organisation is THE number one priority and focus.