Those who are in leadership positions in organisations, would do well to reflect on benefits that accrues when employees are careful, accurate speakers, careful listeners and accurate, empathetic evaluators of the efforts of others. To this end, encouraging them to join organisations promoting these skills would be wise. The way in which employees present to the public and those with whom business is done, can build goodwill and appreciation for the organisation they represent.

This area of need is overlooked far too often by those in organisational leadership positions. That should not be the case.

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