There was a time when shopping assistance were vibrant, active toward meeting customer needs and inquiries, and friendly in their disposition. It seems that in all too many instances that attention to customers and that enthusiasm assistants had for their positions, so obvious through their manner, has disappeared. It seems that work for many, both young and old, is a grudge. Customers are made to think that they “owe” those who should be there to support them.

Disinterest in shopper needs is more and more a negative attribute that is in evidence. It seems that these days those employed to serve customers, feel that somehow the customer owes them for being there and working.

Often shoppers are left to try and sort through things they need with no “can I help you” inquiry coming their way. Staff prefer to stand back, go into hiding, socialise or get lost on their mobile phones.

Going shopping? Good luck.

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